MoneyShip support

Last updated: 6 November 2026

Help with MoneyShip, the debt payoff and savings app (MoneyShip: Pay Off Debt & Save on the App Store and Google Play).

MoneyShip was previously called Tally.

Contact us by email

Email moneyshipapp@gmail.com with your question, problem or idea. To help us answer quickly:

• Say whether you use MoneyShip on an iPhone or an Android phone.
• For a problem, tell us what you were doing, what you expected to happen and what happened instead. A screenshot helps a lot.
• If it's about your account, email us from the address you sign in to MoneyShip with.

Please never send us a password or your bank details. We will never ask for them.

Send a bug report from the app

The quickest way to report a problem is from inside MoneyShip, because the app adds details that help us find it.

1. Open MoneyShip and tap the gear icon to open Settings.
2. In the Help & Support section, tap Send Feedback. On an iPhone, tap Help & Feedback first, then Send Feedback.
3. If you're asked what it's about, choose Bug and describe what happened.
4. Your email app opens with the report ready. Add a screenshot if you can, then send it.

The report includes details about your phone and the app, such as the model, the software version, the app version and how many bills, debts and goals you have. It never includes amounts, your income, names you have typed, your email address or your account ID, and you can read everything in the email before you send it. Nothing is sent until you tap Send. If no email app opens, email moneyshipapp@gmail.com instead.

Common questions

Do I need an account?

No. MoneyShip works fully offline without an account, and your bills, debts and savings stay on your phone. An account is only for syncing: if you sign in (Settings > Cloud Sync), your data syncs to our cloud database, so you can use MoneyShip on more than one phone or tablet and get your data back on a new one.

Does MoneyShip connect to my bank?

Not today. MoneyShip doesn't connect to your bank or see your bank account. You add your bills, debts and savings goals yourself, and MoneyShip never moves money.

How do I delete my account and data?

If you're signed in, open Settings and, in the Data section, tap Delete Account & All Data. Without an account, your data is only on your phone: tap Clear Local Data (iPhone) or Clear All Local Data (Android) in the same section. Delete your account explains every step, what is deleted and what is kept, and how to ask us by email instead.

Where's the privacy policy?

Read our privacy policy. It's also in the app, under Settings > About > Privacy Policy. It explains what MoneyShip stores, why, and who can see it.

Is MoneyShip free?

Yes. MoneyShip is free to use, and it has no ads.